Careers

Stuck in a rut!? Experienced H-D Tech needed at Thunder Tower Harley-Davidson!

Thunder Tower Harley-Davidson in Columbia, SC is seeking an experienced H-D Technician to work on Harley-Davidson motorcycles.

Be one of the best of the best!

Qualifications:

2+ years technician experience in dealership setting
MMI preferred/Harley-Davidson Certified is a plus
Must be able to work weekends.
Must pass drug test and have satisfactory criminal background check
Must have Good Driving record and Motorcycle Endorsement.
This is your opportunity to join the Thunder Tower Harley-Davidson family where Harley-Davidson is not only a passionate product, but a lifestyle among employees.

Hourly Flat rates based on experience but can range from 15.00-30.00 per hour.

Excellent benefit packages and working environment! Amazing shop environment!

Please provide three professional references with your resume'.

NO PHONE CALLS PLEASE

Job Type: Full-time

Thunder Tower Harley-Davidson Motorcycle Sales Associate

How would you like to be provided with a multi-million dollar inventory that consists of THE BEST OF THE BEST in the motorcycle industry?That's right! Along with being the best we will also provide you with all the tools you need to be successful!We have the latest CRM to keep up with your clients to help you provide the best service around.We offer:Heath insurance Dental insurance Vision insurance Life insurance 401k retirement plan Paid time off Paid holidays Employee DiscountIf you have experience in H-D sales, motorcycle sales or automobile sales and have a motorcycle endorsement on your drivers license and if you want to make a lot of money, send us your resume'.We are a drug free workplace. Pre-employment drug testing required and we random test.Commission based pay. Monthly bonus commission program.

Job Type: Full-time

1. Service Department Operations
2. Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
3. Ensure service department contributes and acceptable level of gross & net profit.
4. Maximize productivity levels of service technicians.
5. Ensure service personnel are alert, well trained and available when needed.
6. Review work-in-progress to ensure quality and timeliness.
7. Occasionally assist technicians when they are having difficulty performing service work.
8. Make estimates for internal and wreck repairs.
9. Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
10. Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
11. Become familiar and efficient with all phases of the computer system required for service and parts management.
12. Enusre employees keep and clean, efficient, and orderly department.

1. Customer Service
2. Maintain a high degree of customer satifaction. 
3. Greet customers immediately, in a courteous and friendly manner.
4. Handle customer reasonably, showing emapthy and a positive attitude and demonstrate our commitment to “Make Things Right”. 
5. Gain the trust and confidence of new customers when they are introduced to the service department. 
6. Give special attention to repert orders to ensure the situation is corrected.

1. Management 
2. Maintain service follow-up programs.
3. Grow the volume of service work.
4. Maintain budgeted revenue and expense objectives.
5. Develop promotional campaigns in conjunction with the Parts & Sales departments. 
6. Maintain efficiency reports on sales representatives.
7. Provide reports to DP, as requested.
8. Develop monthly and annual objectives for the department in collaboration with DP.
9. Attend training sessions to keep current with service department issues. 

• Responsible for the creation and implementation of the dealership’s marketing plan; also maintains routine updates of the marketing plan as needed.
• Conduct market research activities and analysis and establishes data management to improve the dealership’s marketing efforts.
• Coordinate the development and implementation of the dealership’s marketing, advertising, and public realations activities.
• Develop and manages annual marketing budgets, regularly monitors expenditures and prepares summary assessments and reports.
• Regularly obtains and utilizes lead information provided by Harley-Davidson Motor Company through H-D Dealer Marketing Engine.
• Attends training sessions and webinars to keep current with marketing techniques.
• Update the dealership P.O.P. (Point Of Purchase) signage and materials as directed by Harley-Davidson Moor Company.Work with department managers to coordinate the signage with department promotions to provide the ideal experience for the customer. 
• Event Planning
• Develops the annual dealership event calendar based on dealership goals and suggested activities and promotions from Harley-Davidson Motor Company.As changes to the calendar are made when necessary, provides an updated calendar to all managers.
• Organizes community events for the dealership, such as fashions shows, open houses, workshops, motorcycle rides and charity events with appropriate capture of attendee information for leads.
• Develops, plans and executes the dealership’s two annual festivals – Days of Thunder (Spring) and Biketoberfest (Fall) – including event budgets, activities, volunteers, sponsorship and promotion.
• Provides staff with monthly reference guide for events, including talking points to communicate with customers.
• Registers the dealership for two Dealer Demo Truck events annually via 

H-Dnet and executes the event according to Harley-Davidson Motor Company guidelines. 

• Regularly maintains event folders with up-to-date information on the status of each event and remaining tasks to be completed.
• Confirms dealership entry into various contests and promotions from Harley-Davidson Motor Company when available by completing necessary contest entry forms and compliance with contest rules and requirements.
• Attends weekly Bike Night events at Quaker Steak and Lube and coordinates activities, giveaways and other promotions.
• Coordinates dealership participation and attendance at sponsored community events such as golf tournaments, military functions and parades.
• Responsible for cold calling and prospecting local businesses and groups for Lunch & Learn workshops.Communicates Lunch & Learn schedule with the appropriate staff and executes the Lunch & Learns on=site and off-site with appropriate capture of attendee information for leads.
• Responsible for set-up and tear down of dealership events on-site and off-site, including coordination with with facility maintenance staff for assistance when necessary.
• Assists with organization of HOG chapter activities and attends monthly HOG chapter meetings. 
• Plan and implement quarterly employee appreciation events and annual employee Christmas party.
• Responsible for decorating the dealership for various holidays, including Halloween and Christmas.

1. Advertising & Promotion

• Direct and coordinate production of advertising and promotional spot announcements, press releases and direct mailings to customers.
• Create, review and/or oversee television and radio spots, newspaper, magazine advertising and other promotional publications. 
• Design, write and edit promotional and informational materials, such as press releases, brochures and newspaper and magazine advertisements.
• Professionally promote the dealership’s products and services to attract new customers and/or target markets.
• Authorize information for publication, such as interviews with reporters or articles describing activities of the dealership.
• Manage all social media and web campaigns including Facebook, Twitter and Constant Contact email newsletter.
• Maintain the dealership website – including regular updates to the home page slides, online event calendar, department promotions page, maintenance of department staff pages and creation of new pages as needed for specific events and other communications.